Refund and ~

Returns Policy

Returns & Refunds
At Ziora, we take pride in the quality of our products. For hygiene and safety reasons, we handle returns carefully and transparently.
 
ELIGIBILITY FOR RETURNS
 
Due to the nature of skincare products:
  • Opened or used products cannot be returned or refunded.
  • Unopened and unused products may be eligible for return if reported within 48 hours of delivery.
To be eligible for a return:
  • Product must be unused and in original packaging
  • Product must be in the same condition as received
  • Proof of purchase is required
 
DAMAGED OR INCORRECT ITEMS
 
If you receive:
  • A damaged product
  • An incorrect item
Please contact us within 24 hours of delivery with:
•Your order number
•Clear photos of the item and packaging
 
Once verified, we will offer:
  • A replacement or
  • A refund (where applicable)
 
NON-RETURNABLE ITEMS
The following items are not eligible for return:
  • Opened or used skincare products
  • Products damaged due to misuse
  • Items purchased during promotional or clearance sales
 
REFUNDS
 
Approved refunds will be processed:
  • To the original payment method
  • Within 5–10 business days after approval
 
Please note:
  • Shipping fees are non-refundable
  • Processing times may vary depending on your payment provider
 
EXCHANGES
We only replace items if:
  • The item is defective
  • The wrong product was delivered
CONTACT US
For all returns and refund enquiries:
 
🕒 Business Hours: Monday – Friday, 9:00am – 5:00pm (WAT)