Got Questions? We’ve Got Answers.

Ziora is a Nigerian skincare and haircare brand bringing together the goodness of nature and modern cosmetic science.

We create thoughtfully formulated products to help you care for your skin and hair without making your routine unnecessarily complicated.

Our philosophy is simple: Ancient Roots, Modern Radiance.

Yes! Same founder, same commitment to quality, just a new name and a fresh look.

Ziora is the new identity of Tamara Skin & Spa. If you’ve used and loved our products before, you’re in the right place.

Yes, and we’re proud of it!

Our products are developed with formulation expertise and a focus on ingredients that serve a real purpose.

We believe great skincare doesn’t have to come from overseas to earn your trust.

Our Gentle Face Wash, BHA + Mandelic Serum, Leave-In Conditioner, Mango body butter, Grapefruit body scrub and Hair Oil have NAFDAC registration.

Other products are at different stages of the regulatory process. You can contact us if you’d like to confirm the registration status of a particular product.

Welcome! You don’t need to buy everything on our website to get started.

The best place to begin depends on your skin concerns and what you’re already using.

If you’re dealing with clogged pores, rough texture or uneven-looking skin, our BHA Routine Kit may be worth exploring.

Not sure? Send us a message. We’ll help you decide whether you need one product or a complete routine.

Tell us a little about your skin.

Is it oily? Dry? Are you dealing with breakouts, dark spots or uneven tone?

We’ll help you narrow down your options and build a routine that makes sense for you.

Because buying more products isn’t always the answer. Sometimes you just need the right ones.

You can absolutely start with one product.

If you already have a gentle cleanser and a good moisturiser, you may only need to introduce a targeted treatment.

But if you’re starting from scratch, a complete routine can make things easier because each product has a clear job.

Three products, three simple steps.

1. Gentle Face Wash (110ml): Cleanses your skin and removes everyday buildup.
2. BHA + Mandelic Serum (30ml): Helps exfoliate, reduce congestion and improve the appearance of uneven texture.
3. Even Tone Night Crème (30g): Helps improve the appearance of uneven skin tone and supports a smoother-looking complexion.

The kit costs ₦42,500 and includes free delivery and guidance on how to begin.

Of course!

You don’t need to throw away everything you own because you’re introducing Ziora.

What matters is whether the products work well together.

If you’re already using exfoliating acids, retinoids or acne treatments, check with us before adding another active product. We don’t want you overdoing it.

If you’re dealing with oily skin, clogged pores or recurring blemishes, our BHA + Mandelic Serum may be a useful addition to your routine.

It contains salicylic acid and mandelic acid to help exfoliate and improve the appearance of congested skin.

But not every breakout has the same cause. Persistent, painful or severe acne may need a dermatologist’s attention.

Dark spots can be stubborn. We know.

Our Even Tone Night Crème is formulated to help improve the appearance of uneven skin tone, while our exfoliating serum helps with rough texture and surface buildup.

The important thing? Consistency, gentle skincare and daily sun protection.

No. That’s not what we’re about.

We believe beautiful skin comes in every shade.

Our goal is to help your skin look smoother, healthier and more even, not to change your natural complexion.

That depends on your skin, the products you’re using and how consistent you are.

Some people notice smoother-feeling skin within a few weeks. Concerns like uneven tone and stubborn dark spots can take longer, often several months.

We’d rather help you set realistic expectations than promise overnight miracles.

Possibly, but it depends on the product and what your skin is reacting to.

If your skin stings easily, feels irritated or has a damaged skin barrier, introducing exfoliating acids may not be the best first step.

Message us before starting. Sometimes your skin needs a simpler routine before anything else.

Some are, depending on their age, skin concerns and the particular product.

Teenage skin usually doesn’t need a complicated routine. A gentle cleanser, moisturiser and sunscreen are often enough.

For exfoliating treatments, we recommend checking with us first, especially for younger teenagers.

Not every skincare ingredient is suitable for every stage of pregnancy or breastfeeding.

Please speak with your healthcare professional before using active treatments, and contact us so we can help you review the ingredients in the products you’re considering.

Start with 2–3 nights a week, rather than using it every day straight away.

Apply after cleansing, follow with a moisturiser and use sunscreen during the day.

Give your skin time to adjust. More exfoliation doesn’t automatically mean better results.

We recommend starting slowly.

How often you can use it depends on your skin’s tolerance and the other products in your routine.

If you’re experiencing dryness, stinging or irritation, reduce use or stop until your skin settles.

We don’t recommend layering multiple strong exfoliating treatments in the same routine without professional guidance.

Using too many active ingredients together can leave your skin irritated.

Tell us what you’re currently using and we’ll help you work out a sensible routine.

Yes, absolutely.

If you’re working on dark spots or uneven skin tone, sunscreen is one step you really shouldn’t skip.

Choose a broad-spectrum SPF 30 or higher and use it every morning, even when you’re treating your skin at night.

Stop using it and keep your routine gentle.

If irritation is persistent, severe or worsening, seek medical advice.

You can also contact us with the product name and a description of what happened so we can help you review your routine.

Yes! Our haircare range is designed with textured hair in mind.

Our Leave-In Conditioner helps soften and manage the hair, while our Hair Oil helps condition and add shine.

Whether your hair is natural, relaxed or transitioning, the right routine depends on what your hair needs.

Yes, they work well together.

Start with the Leave-In Conditioner to soften and moisturise your hair, then apply a little Hair Oil to help seal in moisture and add shine.

You don’t need to use too much. Start small and adjust based on how your hair feels.

Yes!

We also create bodycare products for exfoliation, moisturising and helping your skin feel soft and cared for.

Explore our Body Care collection to find what suits your routine.

Easy!

Browse our products, choose what you need, add them to your cart and proceed to checkout.

You can also message us on WhatsApp if you’d prefer help choosing your products before ordering.

Our standard delivery fee is ₦3,000 nationwide.

Delivery is free when you purchase the Complete BHA Routine Kit.

For Lagos, delivery typically takes 1–2 business days.

For locations outside Lagos, please allow 3–5 business days.

Delivery times are estimates and may vary depending on your location and courier conditions.

Same-day delivery may be available for eligible Lagos orders placed and confirmed before 10am.

Please contact us to confirm availability for your location before placing an urgent order.

Pay on Delivery may be available for eligible orders and locations.

We generally recommend paying ahead so your order can be processed without delays.

Contact us to confirm whether Pay on Delivery is available for your order.

If you’ve made a mistake, please contact us as soon as possible.

We’ll do our best to help before your order is packed or dispatched.

Once your package is on its way, changes may no longer be possible.

Please contact us as soon as you receive your order.

Share your order number and clear photos of the product and packaging so our team can investigate and help resolve the issue.

Everyone’s skin is different, so results can vary.

For hygiene and safety reasons, opened skincare products generally cannot be returned simply because the results weren’t what you expected.

However, if your product arrives damaged, defective or incorrect, please contact us so we can review the issue and arrange an appropriate resolution in line with our returns policy and applicable consumer rights.

Yes! Because when you find something you love, you shouldn’t have to start from scratch every time.

We currently offer:

• Gentle Face Wash Refill — 360ml
• BHA + Mandelic Serum Refill — 60ml

You can find them in our shop or contact us for help reordering.

Absolutely.

You don’t have to figure everything out alone.

Tell us your main skin concern and the products you’re currently using. We’ll help you choose a simple routine without adding unnecessary steps.

We’re always happy to help.

Whether you need product advice, have a question about your order or simply aren’t sure where to begin, reach out to our team on WhatsApp or through our website contact page.